Returns & Exchanges

1. Vehicle Return Process

You must return the rented vehicle to the agreed – upon location (e.g., our office at 25 Milton Street, Wakefield, or other designated locations) by the end of the rental period. If you need to return the vehicle outside of normal business hours, prior arrangements must be made with our customer support team.
Late returns will result in additional charges. The amount will be calculated based on the hourly or daily rate of the vehicle, depending on how long the vehicle is overdue.

The vehicle must be returned in the same condition as when it was rented, subject to normal wear and tear. You are responsible for any damage beyond normal wear and tear, including but not limited to:
- Scratches, dents, or chips on the bodywork.
- Damage to the interior (e.g., stains on seats, broken dashboard components).
- Mechanical damage (e.g., engine issues, transmission problems) caused by improper use.
Before returning the vehicle, please ensure it is clean (both interior and exterior). A cleaning fee may be charged if the vehicle is returned in an excessively dirty condition.

The vehicle must be returned with the same level of fuel as when it was rented. If the fuel level is lower, we will charge you for the cost of refueling, plus an administrative fee to cover the cost of procuring and adding fuel.

You may request to exchange the rented vehicle for another vehicle in our fleet under certain circumstances:
- Mechanical Issues: If the rented vehicle experiences a mechanical problem that cannot be repaired promptly (within a reasonable time frame, usually 24 hours for minor issues), we will arrange for an exchange to a similar or equivalent vehicle, subject to availability.
- Change in Needs: If your rental needs change (e.g., you initially rented a compact car but now need a larger vehicle for a family trip), you can request an exchange. However, this is subject to vehicle availability and may result in a change in rental charges (if the new vehicle has a different rate).

To request an exchange, contact our customer support team as soon as possible. Provide details about the reason for the exchange and your preferred vehicle type (if applicable).
We will assess the availability of the desired vehicle and inform you of any changes to the rental terms (e.g., new rental rate, additional deposit requirements).
Once the exchange is approved, you must return the original vehicle in accordance with the return policy (section 1) and complete the necessary paperwork for the new vehicle.

If you return the vehicle earlier than the agreed – upon rental period, a refund may be applicable, but it will be subject to our refund policy. The refund amount will be calculated based on the unused portion of the rental period, minus any administrative fees (to cover booking changes and vehicle re – allocation costs).
However, some promotions or special offers may be non – refundable for early returns, so please refer to the specific terms of your booking.

If the vehicle is returned with damage or if you have violated any of the rental terms (e.g., unauthorized mileage, smoking in a non – smoking vehicle), we will make adjustments to your security deposit or charge your payment method for the necessary repairs, cleaning, or penalties.
You will be notified of any such charges and provided with documentation (e.g., repair invoices, cleaning receipts) to support the deductions.